Privacy Policy

1. Introduction

WABZ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API platform ("Service"). Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect the following types of information:

2.1 Account Information

• Name, email address, and phone number
• Business name and details
• Login credentials
• Billing information

2.2 WhatsApp Data

• WhatsApp Business Account information
• Phone numbers connected to the Service
• Message content and metadata
• Contact information of your customers
• Message templates and automation rules

2.3 Usage Data

• Log data and device information
• IP addresses and browser type
• Pages visited and features used
• Performance and analytics data

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process your WhatsApp messages and automations
• Manage your account and provide customer support
• Process payments and billing
• Send important updates about the Service
• Improve and optimize the Service
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Meta/WhatsApp: To facilitate the WhatsApp Business API service
• Service Providers: Third parties that help us operate our Service (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes described in this policy. Message data is retained according to your account settings and applicable legal requirements. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings. Essential cookies are required for the Service to function properly.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The updated policy will be effective when posted, and your continued use of the Service constitutes acceptance of the changes.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: